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Privacy policy

Effective Date:


Welcome to Artisan Steel and Timber (“we,” “our,” or “us”). This Privacy Policy is designed to inform you about the collection, use, and disclosure of information we receive from users of our website, artisansteelandtimber.com By accessing or using the Site, you agree to the terms of this Privacy Policy.

Information We Collect

a. Personal Information

When you visit our Site or make a purchase, we may collect personal information such as your name, email address, mailing address, and phone number.

If you choose to create an account on our Site, we may collect additional information, including a username and password.

b. Transaction Information

When you make a purchase on our Site, we collect information about the transaction, including the products you bought, the date and time of the transaction, and payment information.

c. Customisation Information

If you request custom-made furniture, we may collect specific details about your preferences, design choices, and any other information necessary to fulfil your customization request.

d. Device Information

We may collect information about the device you use to access our Site, including the type of device, operating system, and browser type.

e. Log Data

Our servers automatically record information (“Log Data”) created by your use of the Site. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, and search terms.

How we use your information

a. To Provide And Improve Our Services

We use your information to process and fulfil orders, provide customer service, and improve our products and services.

b. Customisation Requests

Information collected for customization purposes will be used solely for creating and delivering the custom-made furniture as per your specifications.

c. Communications

We may use your contact information to communicate with you about your orders, promotions, and updates related to our products and services.

d. Analytics

We use analytics tools to understand how users interact with our Site, improve user experience, and optimise our marketing efforts.

Sharing your information

a. Third-Party Service Providers

We may share your information with third-party service providers who help us with various aspects of our business, such as payment processing, order fulfilment, and website analytics.

b. Legal Compliance

We may disclose your information as required by law or in response to a legal request, such as a subpoena or court order.

Your Choices

a. Account Information

You can review and update your account information by logging into your account on our Site.

b. Communication Preferences

You can opt out of receiving promotional emails from us by following the instructions in the emails or by contacting us directly.


We take reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes To This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site.

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