• SHIPPING ZONES

We offer shipping to destinations within specify Regions/Countries. We do not currently ship to international locations.

• SHIPPING FEES

Shipping fees are calculated based on the shipping destination, the dimensions, and weight of the ordered items, and the chosen delivery method. Shipping charges will be clearly displayed at checkout. For certain custom-made furniture orders, additional fees may apply, which will be communicated during the ordering process.

• SHIPPING METHODS

We partner with reputable shipping carriers to ensure the safe and efficient delivery of your furniture items. Depending on your location and the specific order, your items may be delivered via standard ground shipping or freight delivery for larger or heavier pieces. Delivery times will vary depending on your
location.

• ORDER PROCESSING TIME

All items are made to order so come with a 4-5 week lead time, apart from shelves, shelf brackets, curtain poles and coat hooks, they are 1-2 weeks.

• TRACKING YOUR ORDER

We provide tracking information for all shipped orders. Once your order is processed and ready for shipment, you will receive an email with tracking details. You can use this information to monitor the status and estimated delivery date of your order.

• DELIVERY PROCESS

For standard ground shipping, your order will be delivered to your doorstep. For larger or heavier items, a freight delivery service will be used, which includes scheduled delivery appointments and curbside drop-off. Please review the delivery information on your order for specific details.

• RECEIVING YOUR SHIPMENT

It is important to thoroughly inspect your items upon delivery. Please check for any visible damage or defects. If you notice any issues, document them and inform the delivery team immediately. We advise you to thoroughly review our Return Policy for further information on addressing damaged or defective items.

• ADDRESS ACCURACY

It is crucial that the shipping address provided at the time of order placement is accurate and complete. Any
additional shipping fees incurred due to incorrect or incomplete address information will be the
responsibility of the customer.

• SHIPPING RESTRICTIONS

Please note that there are certain locations within our shipping zones, such as remote areas, where delivery may not be possible. We will inform you if your location falls under such a restriction, and we reserve the right to cancel the order and issue a full refund in such cases.

• CONTACT US

Should you have any questions or concerns regarding our Shipping Policy, please do not hesitate to reach out to our customer service team at info@artisansteelandtimber.com.